Wednesday, March 24, 2010

Bengkel Knowledge Management - import shout box

1. Register shout box
2. publish
3. Copy URL masuk dalam blog
4. paste dalam add gadget - html/javascript

URL Training & Coaching

http://trainingandcoaching.blogspot.com/

Learn Lesson Day 4 - Eye Pattern Chart

Eye Pattern Chart - http://www.transformdestiny.com/nlp-guide/nlp-eye-pattern-chart.asp

VC = Visual Constructed
VR = Visual Remembered
AC = Auditory Constructed
AR = Auditory Remembered
K = Kinesthetic (Feelings)
Ad = Auditory Digital (Self-talk)

You can find out if someone’s normally- or reverse-organized by asking the following questions and watching for the responses. Some people access by defocusing first.

VR
Visual Remembered: Seeing pictures from memory, recalling things they’ve seen before.
Question: “What was the color of the room you grew up in?”
“What color was the first car you ever owned?”

VC
Visual Constructed: Images of things that people have never seen before. When people are making it up in their head, they are using visual constructed.
Question: “Imagine your car if it were blue.”

AR
Auditory Remembered: When you remember sounds or voices that you’ve heard before, or things that you’ve said to yourself before.
Question: “Growing up, did you have a favorite pet? What was the sound of your pet’s bark/meow/etc?”
“What was the very last thing I said?”
“Can you remember the sound of your mother’s voice?”

AC
Auditory Constructed: Making up sounds you have not heard before.
Question: “Imagine what I just said with Donald Duck’s voice.”

Ad
Auditory Digital: This is where your eyes go when you are talking to yourself — internal dialogue.
Questions: “Can you recite the Pledge of Allegiance to yourself?”
“Is there a poem from grade school that you remember?” “Can you say the Times Tables for 7 to yourself?”

K
Kinesthetic: (Feelings, sense of touch.) Generally you look in this direction when you are accessing your feelings.
Question: “Do you have a favorite beach or place in the outdoors to walk? Imagine walking there without shoes.” “Imagine what it feels like to touch a wet rug.”


Rapport
When people are like each other, they tend to like each other. The NLP process of rapport creates a feeling as if the participants like each other. Rapport is a process of responsiveness, and not necessarily “liking.”
Rapport is established by pacing and leading. The Following are major elements of rapport:

Physiology (55%)
Posture
Gestures
Facial expressions and blinking
Breathing
Tonality (38%)
Voice
Tone (pitch)
Tempo (speed)
Timbre (quality)
Volume (loudness)
Words (7%)
Predicates
Key words
Common experiences and associations
Content chunks

You can also match one part of the body with another (for example, breathing with finger tapping). This is called cross-mirroring, and can highly covert.

Lesson Learnt Day 4 - Staregic Trust & Action Plan

Lesson Learnt Day 3 - Knowledge Cafe

Perkongsian Maklumat tentang Perspektif Pelaksanaan KM di Orgnisasi

Faktor Kejayaan Pelaksanaan KM
i) Kesedaran tentang kepentingan KM
ii) Sokongan Pengurusan
iii) Kesediaan untuk berkongsi Maklumat
iv) Penggunaan Teknologi

Kekangan Dalam Melaksankan KM
i) Tiada Kesedaran
ii) Salah Konsep tentang KM
iii) Enggan berkongsi maklumat

Tuesday, March 23, 2010

Scavenger Hunt - Knowledge Management Quest


Scavenger Hunt Quest - How far your knowledge goes???
50 mysterious question to clear...starting with..
1. Pada 27 Oktober 2000 didalam pembentangan ‘Budget 2001’ Beliau membuat penegasan seperti yang dibawah: [“we must accept the realities of the K-economy. We have no other alternative. We shall all become citizens of the K-economy. Survival in a borderless global economy based on knowledge requires everyone to be equipped with new skills and assimilate the culture of high technology and dynamic entrepreneurship” (Person xyz, 2000). Question: Siapakah Beliau dan apakah jawatan yang disandang ketika itu?

Tun Daim Zainuddin, Menteri Kewangan.

2. Senaraikan empat (4) organisasi di Malaysia yang malaksanakan ‘Knowledge Management’ ? [Berikan Bukti Anda]

http://www.intanbk.intan.my/cda/m_online/JUSA_FILES/kmbij.pdf

3. Berapa banyakkah ‘features’ didalam blog trainingandcoaching [http://trainingandcoaching.blogspot.com] yang membantu memperkasa ‘Communities of Practice’?

4. Namakan mana-mana dua(2) guru didalam bidang ‘Knowledge Management’.

Jawapan : Amrit b. Tiwana, Nonaka

5. Didalam blog trainingandcoaching dibawah tajuk artikel ‘KM-Method’ terdapat dua(2) orang individu yang menjawat jawatan di INTAN Bukit Kiara. Siapakah kedua-dua individu ini dan apakah peranan dan jawatan yang mereka sandang. Markah bonus akan diberikan kepada kumpulan yang berjaya mendapatkan tandatangan meraka.

Jawapan :INTAN KNOWLEDGE MANGEMENT EXPERTISE

1.SYED OMAR SHARIFUDDIN SYED IKHSAN
syedomar@intanbk.intan.my / sossi3@yahoo.com
Leadership Centre,
National Institute of Public Administration of Malaysia (INTAN),
2. Dr. Alaudin

6. Siapakan pengarang buku ‘Knowledge Management Toolkit’ dan apakah tiga(3) gambar yang terdapat di ‘cover page’ buku tersebut.
Amrit Tiwana, : Tukul, Pemutar Skru,

7. Apakah laman web pembangunan system sumber terbuka ‘open source’ yang terbeser didunia dan berapakah anggaran bilangan ahli berdaftar laman web tersebut.

SourceForge.net is the world's largest open source software development web site. We provide free services that help people build cool stuff and share it with a global audience. See a list of our software development features. more than 2 million registered users.

8. Kampus INTAN yang manakah yang mempunyai bilangan pekerja yang paling sedikit?
Kampus Wilayah Timur (27 staf)

9. Berapakan bilangan ’Pusat’ dan ’Program’ yang terdapat di INTAN Bukit Kiara?
4 Pusat,

10.Apakah nombor pendaftaran kereta Ketua Program Latihan Pengurusan ICT (PLPICT)?
WPL 4955

11. Berapakah jumlah kursus yang dijalankan di INTAN Bukit Kiara didalam tahun 2010?
37 kursus

12. Berapakah jumlah latihan atau bengkel ‘Knowledge Management’ yang akan dijalankan oleh INTAN Bukit Kiara pada tahun 2010?
3 kali

13. Berapakah jumlah makmal kumputer yang terdapat di INTAN Bukit Kiara?
9 Makmal

14. Di blog trainingandcoaching.blogspot.com terdapt ’exercise’ untuk meng’optimize’kan saiz gambar dibawah label: ’Exercise 1-KM 22-25 Workshop’. Anda dikehendaki mengoptimize kan kedua-dua gambar tersebut sekecil. Siapakah yang anda kenal didalam gambar tersebut.
Jawapan :

15.Namakan 2 orang yang dilantik menjadikan Ikon Kempen Membaca?
Pelakon antarabangsa, Datuk Michelle Yeoh
Angkasawan Negara, Datuk Dr. Sheikh Muszaphar Shukor Al-Masrie


16.Suku Akhir ke -3 Arsenal lwn …………. Di Kejuaraan Champions League 2010?
Arsenal(theGunner's) vs Barcelona F.C

17.Namakan pemandu kedua selain Shumacher yang memandu Petronas F1 team?
Michael Schumacher di samping pelumba berbakat besar, Nico Rosberg.

18.Di pesawat Airbus AirAsia A320 3 imej/wajah individu dipamerkan namakan 2 individu tersebut.
Bekas Pengerusi AirAsia, Datuk Pahamin Ab. Rajab dan Ketua Pegawai Operasinya, Bo Lingam.

19.Syarikat TV mana yang telah mengumumkan akan keluar dari Papan Utama BURSA MALAYSIA?
ASTRO ALL ASIA NETWORKS PLC

20.LED stands for ……..? Light Emittingd Diode (LED)

21. Siapa permenang wanita & Lelaki Kejohanan Squash CIMB Kuala Lumpur Open 2010?
Women : Datuk Nicol David
Men's : Ramy Ashour


22. Namakan 3 suku kaum Cina yang terbesar di Malaysia?
Hokkien 2,020,868
Hakka 1,092,754
Kantonis 1,067,994


23.Konsert siapakah yang diadakan pada 20 March 2010 di Live Center KL yang dihadiri oleh 3,000 peminat?

Konsert Zee Avi pada 20 mac 2010
http://www.kl-live.com.my/event_zee_avi.asp


24.Namakan Filem yang dibintangi oleh Pemenang Oscar Pelakon Wanita Terbaik baru-baru ini?
The Blind side – Sandra Bullock
http://www.moviefone.com/oscars-academy-awards/nominee-winner


25. Berapa Kementerian yang ada di dalam kerajaan Malaysia sekarang?
24 Kementerian

26.Berapa jumlah Universiti Awam yang di Malaysia sekarang?
20 Universiti Awam Malaysia
· Universiti Darul Iman Malaysia (UDM)
· Universiti Islam Antarabangsa Malaysia (UIAM)
· Universiti Kebangsaan Malaysia (UKM)
· Universiti Malaya (UM)
· Universiti Putra Malaysia (UPM)
· Universiti Malaysia Kelantan (UMK)
· Universiti Malaysia Pahang (UMP)
· Universiti Malaysia Perlis (UniMAP)
· Universiti Malaysia Sabah (UMS)
· Universiti Malaysia Sarawak (UNIMAS)
· Universiti Malaysia Terengganu (UMT)
· Universiti Pendidikan Sultan Idris (UPSI)
· Universiti Pertahanan Nasional Malaysia (UPNM)
· Universiti Sains Islam Malaysia(USIM)
· Universiti Sains Malaysia (USM)
· Universiti Teknikal Malaysia Melaka (UTeM)
· Universiti Teknologi Malaysia (UTM)
· Universiti Teknologi MARA (UiTM)
· Universiti Tun Hussein Onn Malaysia(UTHM)
· Universiti Utara Malaysia (UUM)

27.The oldest turf club in Malaysia?
Turf Club - the Penang Turf Club dates back to 1864. this is the oldest club of its kind in Peninsula Malaysia

28.Berapa ramaikah wakil di Dewan Negara ?
Dewan Negara terdiri daripada seramai 70 orang ahli.

29.Pengarah INTAN pada tahun 1973?
Dr.Elyas bin Omar

30. BDY 51 ? Ambil gambar dan cari siapakah ‘owner’..

Dr.Mohd Rashid Ab.Rahim (Bekas Staf INTAN)

31.Vorsprung durch Technik - AUDI
Advancement through technology or 'head start through technology'

32. Pehoni
"iPhone"

33.Namakan 2 filem yang di sebut oleh En Megat dalam kelas pada 22 March 2010?
Matrix, Star Trex, Chuck

34.7,15,15,7,12,5 ? - GOOGLE

35. Berapakah bilangan huruf ‘F’ yang terdapat di papan kekunc anda? - 15 Huruf

36.Apakah nama cafe di INTAN Bukit Kiara? - EvoCafe

37.Bilakah tarikh perasmian INTAN Kampus Utama Bukit Kiara dilakukan dan siapakan yang merasmikannya.
22 Oktober 2010 Datuk Seri Dr. Mahathir Mohamad

38.Berapa buah surau/musolla yang terdapat di kampus INTAN Bukit Kiara.
Terdapat 2 buah menempatkan surau/musolla.

39.MAPPA?
Majlis Perdana Perkhidmatan Awam

40. Siapakah individu yang dianugerahkan sebagai Fellow INTAN tahun 1985?
Tun Salleh Abbas

41. Pada hari apakah penggunaan kolam renang dan gym INTAN dikhususkan untuk peserta kursus wanita?
Isnin dan Khamis

42.Nyatakan lokasi Pusat Sumber (perpustakaan) INTAN.
Blok F – Aras 2 & 3

43.Nyatakan nama pekerja contoh bulanan INTAN bagi bulan.
1. Hasnah binti Che Mat
2. Azraqall Badrul bin Wahyudin.


44.Nyatakan lokasi e-Biz.
Tingkat 1, bangunan IMATEC

45.EPSA?
e-Pembelajaran Sektor Awam
Malaysian Public Sector learning portal. Being the first ever e-learning package for the civil servants in the public sector, EPSA provides a newer model of training approach that focuses on decentralised learning, making learning to be more time and cost effective. Being in the information age, the demand for learning as part of a lifelong challenge will in turn create a demand in the work force for education. This demand will exceed the capability of traditional institutions to deliver. Hence, EPSA was inspired by the fact that training needs in this global economy is becoming more challenging and should not be constrained by the four walls of a classroom.

46. Artikel ‘Assessing Strategic Asset Organization’ di dalam folder ANDA, sila jawab soalan di ruangan Knowldege Asset.
Human capital (attitude, competencies, education, knowledge, skills,customer, brand), Customer capital (distribution channels, franchise agreements, license agreements, loyalty) dan structural capital (copyright, corporate culture, design rights, financial relations, IT infrastructure, management process, service marks, trade secrets , trademarks)

47.Berapakan bilangan agensi antarabangsa yang menjalinkan kerjasama dengan latihan INTAN?
6 Agensi antarabangsa.

48. Apakah human capital yang ada pada Puan Wan Noor Asiah bt Wan Mohamad Nawi di Pusat ICT INTAN.
Menyelaras program ICT

49.Apakah menu makan tengahari hari Selasa 23 Mac 2010.
Nasi, kari daging nangka, ikan, keropok, pecal,betik.

50.Berapakah kedalaman maksimum kolam renang di INTAN?
2.4 meter.


Selamat Mencuba!!

Monday, March 22, 2010

Lesson Learnt Day 2 - Collaboration Tools (Document Publishing)

Document Publishing

1. E-zine Publishing 1.0
· E-zine Publishing is a useful ebook written to give you tips about various necessary things
in business.
· E-zine Publishing 1.0 is a useful ebook written to give you tips about various necessary
things in business.
· For free.
Major Features:
1. Age-Old Question Do You Need a Website for E-zines
2. Busting the Myth about E-zine Publishing
3. E-zine Publishing in Internet Marketing Today
4. E-zines vs. Conventional Newsletters
5. How E-zine Publishing Can Bring in Good Business
6. Leveraging on Viral Reports to Get Subscribers For Your Ezine
7. Other Known Effective Ways to Get E-zine Subscribers
8. Planning Out Your E-zine Topic or Theme
9. Turning Every Web Page into a Lead Collector
10. What You Need to Start Your Own E-zine

2. Document Rearranger 1.0
· Document Rearranger can restore the text in a document that has been formatted with a broken line/row.
· Document Rearranger can do what other advanced text editor (even Microsoft Word) cant. It will restore the text in a document that has been formatted with a broken line/row.
· You know the files that have two short rows because they were formatted for other pages layout than A4/L8. Also if you try to copy/paste text from PDF documents to Word you may obtain truncated/short lines.
· This software will detect premature line ends and will fix them (will merge the broken rows).
· Free
Main features: - semi transparency - the possibility to detect premature rows end in three ways - automatically save the file - it has integrated Help as tooltips

E - Zine Publishing is a useful ebook written to give you tips about various necessary things in bussiness.
-

Lesson Learnt Day 2 - Collaboration Tools (WorkGrouping)

Kaedah 2 - WorkGrouping

Workgroup Management Tools

a. PowerBroker - PowerBroker for Linux allows system administrators to delegate administrative privileges and authorization without disclosing the root password. Administrators also gain the ability to grant selective access to other Linux applications and corporate resources. Securely delegate root and other special account privileges Define who may run which UNIX/Linux tasks to/from which hosts, when, and under what conditions Detailed user task logging down to the keystroke .
Licences : Freeware
Rated : Not rated

b. Web-based CRM - CRMWeb 2.5
CRMWeb is a flexible, efficient and easy to use CRM software solution for small and medium-sized companies.
CRM Web is integrating all success relevant departments of your business: sales, marketing and customer service.Flexibility, integration, adaptability, performance and reduced total costs are the key features of our web-based CRM software solution, which was developed with the .NET technology.
CRMWeb is a lot more than just automation of business processes like sales, marketing and customer support. It is a high-quality, high-performance IT solution which brings together pieces of information about all interactions with customers and potential customers, about sales and marketing activities and customer service. Thus, it facilitates a deeper understanding of the particular needs of each customer, your customers' behaviour and market trends and allows the elaboration of an effective customer relationship management strategy whose final aim is to win new customers, to retain existing customers and to build strong customer relationships.
Benefits;
* have a single, centralized view of all corporate data* quickly and securely access all critical data over the internet
* improve your customer service and win customer loyalty
* gain valuable time by eliminating manual execution of routine activities
* automate and simplify your marketing and sales processes
* automate and improve activities in your customer service and support department
* rapidly identify and qualify new leads based on a realistic market segmentation
* efficient management of all business-critical data* better coordination of marketing, sales and customer service & support related activities

Requirements:* .NET Framework 1.1 * IIS 5.0 or 6.0* Microsoft SQL Server 2000 / MSDE 2000
Limitations:* The trial version has all functionalities enabled but limits the number of leads and accounts you can manage to 40 respectively 25 and the system users to 2.

Lesson Learnt Day 2 - Collaboration Tools (Document Sharing)

DOCUMENT SHARING- WRITEBOARD

1. Introduction

Writeboard is one of the document sharing tool. It is web based text documents.

The features of writeboard are:-
1. Write without fear of losing or overwriting a good idea
2. Compare different versions of a document
3. Collaborate with colleagues on copy, proposals, memos, etc.
4. Subscribe to documents via RSS and be notified of changes
5. Keep your writings organized with Backpack integration
6. It is online
7. It’s free

Writeboard is perfect for...

1. Authors, journalists, PR folks, editors, and publishers2. Bloggers or freelance/independent writers3. Letter writers, songwriters, poets, comedians, creatives4. Students, professors, and groups collaborating on a paper
5. Writeboard is great for personal and business use.

Advantage of using writeboard:-

Unlike a Word document that's stored at your office on one computer, you can get to your writeboards from any computer in the world with an internet connection and a modern web browser.
Want to collaborate on some copy? Want to pass a memo or letter by someone else for editing before you send it? Want to work with your business partners on some text for a proposal? Want fellow students to contribute to a group paper? Want to collaborate with a client on wording for their project?

How to use it?

Sharing writeboards is easy — simply enter someone's email address and they'll get an invitation with a link to view and edit the writeboard.
Writeboard makes editing easy and safe. Every time you save an edit a new version is created and linked in the sidebar. This allows you to write without fear of deleting something, overwriting something, or losing a better version of the document from last week.
Writeboard encourages you to explore ideas wherever they may lead. Don't like what you wrote? Just click a previous version and you're back to the way you had it before.
Ever want to know what changed between two versions of a writeboard? Simple. Just check off two versions and click the compare button. Everything that was deleted will be grey and struck, everything that's new will be highlighted green.
This is especially useful when you are collaborating with multiple people on a writeboard. Now you can see what others have changed or added to their versions of the writeboard.

Organized writeboards

If you have a Backpack account you can attach writeboards to backpack pages or see a list of all your writeboards in one place on the Writeboards tab from within Backpack. You can also create new writeboards in Backpack.
Using Backpack and Writeboard together is a great way to keep your writing organized (and not have to remember multiple usernames and passwords). Plus, if you have a Backpack account with SSL your writeboards will also be SSL-secure.

DOCUMENT SHARING - ZOHO WRITER
1. Introduction
Zoho Writer is another document sharing tools. It is also web based text documents.
· Easy Online Word Processor - Create • Connect • Collaborate
· New Tabbed Toolbar
· Elegant toolbar with menu items neatly grouped in context-based tabs.
· Easy availability of all the toolbar features from a drop-down menu too.
The features of Zoho Writer are:-
· Sharing & Collaboration Easily share your documents online, with friends on an individual basis and in group. Collaborate on them in real time.
· Offline Support Access and edit existing documents even without an internet connection. Offline document edits will be synchronized when you are online.
· Post to Blog A nice way of sharing documents with the whole world. Make use of Zoho Writer's feature rich WYSIWYG editor for publishing your documents to blog.
· Import / Export Documents Upload documents from your desktop, Google Docs or anywhere on the Web. Download and save them to your computer too.
· Page View Editing Experience the joy of writing documents in a real paper like environment. Edit them the way you wish to see in print.
· Template Library Build your document by picking up from a collection of readymade templates from our template library.
· It’s free

Lesson Learnt Day 2 - Collaboration Tools (Web Presenting)

Knowledge Management Based Approach.
- Terdapat 4 kaedah bagi collaboration tools iaitu;

Kaedah 1 - Web Presenting
Contoh tools yang boleh digunakan bagi menggunakan web presenting, antaranya ialah;




a. Teamslide (offline)
Teamslide is a personal web application to actively present PowerPoint-type slides to one or more viewers over the web. It is live: you upload your presentation and control the show from your own browser while teamslide keeps the slides in sync across all participant's web browsers. Sales, marketing, advertising, finance and training professionals optimize their travel expenses and prioritize their leads.
Automatic conversion to JPG/GIF or to Flash (specify JPG/GIF or Flash):
Integrates live annotation: YES
Preview thumbnails: NO
Unattended delivery: NO
Audio enabled (can add audio to presentation): YES
Multiple presentations pre-upload: YES
Interactive slide and gathering of viewer feedback: YES
Full screen: NO
PowerPoint Transition preservation: NO
URL: http://www.teamslide.com/
Cost: From $99(Single) to $799(10 users)
Our review:
Deliver Powerpoint Presentations On The Web: TeamslideMay 10, 2006


2. Completely web-based presentation tools and services (nothing to install)





b.PresenterNet
PresenterNet is a Web-based presentation center that permits remote audience members to view your PowerPoint slides remotely during a phone-guided presentation. PresenterNet's supports upload of Microsoft PowerPoint files, JPEG and GIF images, Flash files and provides an automatic built-in online slide library to facilitate archival, re-use and delivery of individual slides across different presentations.
Automatic conversion to JPG/GIF or to Flash (specify JPG/GIF or Flash): IF
Integrates live annotation: YES
Preview thumbnails: YES
Unattended delivery: YES
Audio enabled (can add audio to presentation): NO
Multiple presentations pre-upload: YES
Interactive slide and gathering of viewer feedback: YES
Full screen: YES
PowerPoint Transition preservation: YES
URL: http://www.presenternet.com/
Cost: From $39.95/month to $59.95/month





c. InstantPresenter
InstantPresenter is an online live presentation system that provides an effective way to upload and deliver live PowerPoint presentations on the Web. The new service also integrates an audio-video stream going from the presenter to all participants. InstantPresenter is fully cross-platform and can be used easily with both PCs and Macs. Text chat and an interactive group whiteboard are well integrated. InstantPresenter pricing makes this system accessible to professionals and SOHO users of all kinds. A free try-out is immediately accessibile.
Automatic conversion to JPG/GIF or to Flash (specify JPG/GIF or Flash): IJ/G
Integrates live annotation: YES
Preview thumbnails: YES
Unattended delivery: NO
Audio enabled (can add audio to presentation): NO
Multiple presentations pre-upload: NO
Interactive slide and gathering of viewer feedback: NO
Full screen: NO
PowerPoint Transition preservation: NO
URL: https://www.instantpresenter.com/
Cost: From $49 to $599

Lesson Learnt Day 1

Day 1:

1. What is Knowledge?
- Information plus use.
- Ilmu yang dimiliki oleh seseorang yang diperolehi melalui pengalaman, pembacaan, pemerhatian dan sebagainya.
-Sesuatu yang diperlukan oleh manusia untuk melaksanakan tugas/tanggungjawab dalam kehidupan atau untuk mencapai sesuatu objectif dalam organisasi/kehidupan.

2. Why Knowledge?
Hanya dengan ilmu pengetahuan seseorang itu dapat melaksanakan tugas sebagaimana yang sepatutnya atau yang dikehendaki oleh stakeholder.

3. Data + Information + Knowledge
Apakah perhubungan di antara Data, Maklumat dan Ilmu Pengetahuan.
Data adalah bahan mentah yang tidak memberi apa-apa makna. Maklumat adalah data-data yang telah diproses dan mempunyai makna. Manakala Ilmu Pengetahuan adalah maklumat-maklumat yang telah dikembangkan, yang telah disahkan dapat memberi manfaat dalam melaksanakan sesuatu tindakan.

4. Information and Value
Nilai maklumat bergantung kepada :

a) accuracy - Ketepatan maklumat
b) timeliness - Ada bila diperlukan
c) engagement - berhubung kait dengan keperluan
d) application - dapat digunakan dalam melaksanakan sesuatu tindakan
e) rarity -

5. How to Articulate Knowledge

6. Elements of KM

i) Manusia - membudayakan, mindset, kepercayaan
ii) Process - aktiviti seperti penyelidikan, pengumpulan, pengkatalogan, pengindeksan dan pengesahan maklumat
iii) Teknologi - portal KM, discovery tools, server application.
iv) Content - Ontology, taxonomy, metadata, cluster


7. KM & Technologies

8. Others