Lesson Learnt Day 2 - Collaboration Tools (WorkGrouping)

Kaedah 2 - WorkGrouping

Workgroup Management Tools

a. PowerBroker - PowerBroker for Linux allows system administrators to delegate administrative privileges and authorization without disclosing the root password. Administrators also gain the ability to grant selective access to other Linux applications and corporate resources. Securely delegate root and other special account privileges Define who may run which UNIX/Linux tasks to/from which hosts, when, and under what conditions Detailed user task logging down to the keystroke .
Licences : Freeware
Rated : Not rated

b. Web-based CRM - CRMWeb 2.5
CRMWeb is a flexible, efficient and easy to use CRM software solution for small and medium-sized companies.
CRM Web is integrating all success relevant departments of your business: sales, marketing and customer service.Flexibility, integration, adaptability, performance and reduced total costs are the key features of our web-based CRM software solution, which was developed with the .NET technology.
CRMWeb is a lot more than just automation of business processes like sales, marketing and customer support. It is a high-quality, high-performance IT solution which brings together pieces of information about all interactions with customers and potential customers, about sales and marketing activities and customer service. Thus, it facilitates a deeper understanding of the particular needs of each customer, your customers' behaviour and market trends and allows the elaboration of an effective customer relationship management strategy whose final aim is to win new customers, to retain existing customers and to build strong customer relationships.
Benefits;
* have a single, centralized view of all corporate data* quickly and securely access all critical data over the internet
* improve your customer service and win customer loyalty
* gain valuable time by eliminating manual execution of routine activities
* automate and simplify your marketing and sales processes
* automate and improve activities in your customer service and support department
* rapidly identify and qualify new leads based on a realistic market segmentation
* efficient management of all business-critical data* better coordination of marketing, sales and customer service & support related activities

Requirements:* .NET Framework 1.1 * IIS 5.0 or 6.0* Microsoft SQL Server 2000 / MSDE 2000
Limitations:* The trial version has all functionalities enabled but limits the number of leads and accounts you can manage to 40 respectively 25 and the system users to 2.